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We're Here to Help.

Email us: help@verellecos.com
Call us: (646) 397-1831
(Mon-Fri 9am-5pm EST)

Shipping

Where do you ship?
We ship throughout the United States.

Do you offer free shipping?
Yes we do - all orders get free shipping!

How long will it take to get my package?
Your shipment will arrive within 3-5 business days after the order is shipped.

How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

How can I change my shipping address?
If your order has not been shipped out yet, you can email us at help@verellecos.com to update your order's shipping address.

Order

How do I know which Verelle product to buy?
If you are not sure which product is the right one for you, you can take our personalized hair quiz here to find your perfect hairwash, conditioner, and all-in-one. You can also email our curls consultants at help@verellecos.com to ask any questions or get recommendations.

What is your return policy?
You may return any unopened products within 30 days of purchase. At Verelle, your safety is of the utmost importance to us. That’s why we cannot restock hairwash or conditioner once they have been opened due to health / safety concerns. If you are not satisfied after trying our products, please contact us at help@verellecos.com to discuss your feedback or concerns. We love to hear from you!

How do I contact Verelle?
Your happiness is our priority. If you have any questions or feedback, you can email us at help@verellecos.com or call us at (646) 397-1831 between 9AM - 5pm EST on Mondays to Fridays and a member of our happiness team will respond back.

Product

What are the ingredients used to make Verelle's products?
You can learn all about our products' ingredients on their individual product pages by clicking the "full ingredients list" button. If you have any other questions or thoughts, let us know by emailing help@verellecos.com.

Where are Verelle products made?
All Verelle products are formulated and manufactured in the USA in GMP-compliant and FDA-registered facilities.

Do your products contain sulfates, parabens, or silicones?
Our products contain absolutely no sulfates or parabens or silicones! Our products are also free of phthalates, formaldehydes, petrolatum, paraffin, DEA, triclosan and other harsh chemicals. We’re very serious about only using ingredients that are clean and safe for you.

Why do you not use sulfates, parabens, or silicones?
It’s in the best interest of curls. These ingredients can be harsh on curls by stripping their natural oils, blocking moisture, and causing buildup that can weigh them down.

Do you test your products on animals?
Absolutely not! No Verelle product is tested on animals.

Will the colors of the product affect or tint my hair color?
All our products are color-safe!

Are your products safe for keratin-treated hair?
Yes they are! Since our products are sulfate-free, they will be much gentler on keratin-treated hair than a normal shampoo would be.

What is the difference between Verelle's curl cream, milky cream, and styling cream?
All three products are great for defining, styling and moisturizing your curls without adding weight. The soft curl cream has a light hold and is recommended for wavy or curly hair. The milky curl cream has a flexible medium hold and is recommended for curly hair or as a primer for coily hair. The styling cream has more hold and moisture than the curl cream / milky cream and is recommended for kinky-coily hair.

I'm interested in trying out Verelle's products, do you have trial products?
Yes we do! Due to popular customer demand, we've listened to what you said and added 'mini sets' and 'mini styler trios' for customers who want to try out Verelle's 3-step routine or our variety of stylers.

I'm concerned about the planet and the effect of these plastic bottles. What is Verelle doing about this?
So are we - that's why we use recyclable plastic. This also helps to reduce our carbon footprint as glass bottles are significantly heavier to ship. Our plastic bottles and jars should be accepted at most curbside recycling programs.

Payment

What forms of payment do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.

When will my credit card be charged?
Your card will be charged once you finish the checkout process.

What can I do if my payment is declined?
You can re-try it with a different credit / debit card or contact our happiness team at help@verellecos.com if it still doesn't work.