Refund policy

We are happy to offer a full product cost refund on unopened products within 30 days of purchase. If you are not satisfied after trying our products, please contact us at help@verellecos.com to discuss your feedback or concerns. We love to hear from you!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If your return is accepted, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.